Terms and Conditions

  1. Document
    • These terms of use, read together with our Privacy Policy at https://www.indianatravelservices.com (“Privacy Policy”), constitutes a legal Agreement between the customer and Indiana Travel Services, an organisation validly existing under the laws of India (Indiana Travel Services) providing, inter alia, the terms that govern your access to use (i) Indiana Travel Services’s website www.indianatravelservices.com (“Website”), (ii) Indiana Travel Services’s mobile applications (“Mobile Applications”), (iii) Indiana Travel Services’s online travel, accommodation, and allied reservation services, and (iv) any other service that may be provided by Indiana Travel Services from time to time (collectively referred to as the “Services”). By signing the agreement you hereby agree to abide by the terms and conditions laid by this contract. These rules also extend to everyone using the Services in any manner. The terms stated in this agreement should be accepted for any modification. The use of the Services entails acceptance of the terms of this agreement. In case you do not agree with any of the terms and conditions explicated in the website, you are requested to discontinue using the services (web and app) offered by Stay query. If you do not agree to the terms contained in this Agreement, you shall not have the right to use the Services and shall forthwith leave the Website and stop using the Mobile Applications. The terms contained in this Agreement shall be accepted without any modification. The use of the Services would constitute acceptance of the terms of this Agreement.
    • In order to be able to use the services offered by Indiana Travel Services , you must be 18 or above . By registering/using the services offered by us, you are hereby declaring that you understand and respect the terms and conditions of this agreement and agree to abide by them so long as your are availing the services. It must also be noted that in case you are using our Services on behalf of another organization or entity (“Organization”), then you are agreeing to be bound by the Agreement on behalf of that Organization and you represent and warrant that you have the authority to bind the Organization to this Agreement. In that case, “you” and “your” refers to you and the concerned Organization.
    • This Agreement is published in compliance of the Indian laws, but not limited to-
      • The Indian Contract Act;
      • The Information Technology Act;
      • The regulations, guidelines and clarifications framed there under, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, (“SPI Rules”); and
      • Information Technology (Intermediaries Guidelines) Rules, (the “IG Rules”).
    • By signing the contract, you have the permission to access our website to view and use the available content solely for ordering, receiving, delivering and communicating only as per this Agreement. The contents of the Services, information, text, graphics, images, logos, button icons, software code, interface, design and the collection, arrangement and assembly of content on the Website, Mobile Applications or any of the other Services (“Indiana Travel Services Content”), are the property of Indiana Travel Services and are protected by copyright, trademark and other applicable laws. You are not allowed to modify the Indiana Travel Services Content or reproduce, display, distribute, or otherwise use the Indiana Travel Services Content in any way for any personal or commercial purpose.
    • All rights and liabilities of the Indiana Travel Services with respect to any Services to be provided by Indiana Travel Services shall be restricted within the scope of this Agreement. In addition to this Agreement, you shall also ensure that you are in compliance with the terms and conditions of the third parties, whose links are contained /embedded in the Services, with whom you choose to transact with. It is here by clarified that Indiana Travel Services shall not be held liable for any transaction between you and any such third party.
  2. Use of Services
    • All rights and liabilities of the Indiana Travel Services with respect to any Services to be provided by Indiana Travel Services shall be restricted within the scope of this Agreement. In addition to this Agreement, you shall also ensure that you are in compliance with the terms and conditions of the third parties, whose links are contained /embedded in the Services, with whom you choose to transact with. It is here by clarified that Indiana Travel Services shall not be held liable for any transaction between you and any such third party.
    • Indiana Travel Services may, at any time and without serving any prior notice, (i) upgrade, modify, remove, or improve the Services or a part of the Services in a manner that they may deem fit, (ii) change any promotion scheme, promotion period, grace period (by whatever name it is called) and (iii) change the contents of this Agreement or the Privacy Policy. It is your responsibility, in such cases, to review the terms of the Agreement from time to time. Such change shall be made applicable when they are posted.
    • You agree to abide by the terms and conditions of purchase imposed by any third party supplier (such as airline companies, hotels, agents, etc.) (“Suppliers”) with whom you choose to engage for availing their services including online transactions with respect to availability, booking, cancelling, rescheduling and use of fares, products, or services. Any violation with regard to the Supplier`s rules and restrictions may result in cancellation of your reservation(s), thereby, denying access to the applicable product or services and forfeiting any amount paid for such reservation(s), and/or in Indiana Travel Services debiting your account for any costs that it incurs as a result of such violation.
    • Indiana Travel Services may, from time to time, run promotional campaign and contests that require you to send in material or information about yourself. Each such promotional campaign and contests has its own rules and regulations, which you must read and agree to before you participate in the same.
    • You hereby agree that you shall not at any time (i) distribute, resell, cross-sell, or permit access to the Services to any third party, (ii) permit multiple end users to access the Services using shared login credentials (i.e., a shared email address and password), (iii) use the Services other than in accordance with (a) the instructions or documentation which Indiana Travel Services may provide from time to time, (b) applicable laws and (c) the terms contained in this Agreement.
    • Indiana Travel Services reserves the right, at its sole discretion, to suspend your ability to use or access the Services (or a part of the Services) at any time while Indiana Travel Services investigates complaints or alleged violations of this Agreement, or for any other reason. Further, it shall also have the ability to prohibit or restrict you from using the Services if Indiana Travel Services, in its opinion, feels that you are misusing the Services in any manner whatsoever.
    • The use of Services is governed by Indiana Travel Services’s Privacy Policy sets forth its practices regarding the collection, use and disclosure of personal information that it obtains about you in connection with the Services.
  3. Payments
    • Indiana Travel Services reserves the right to charge transaction charge with regard to certain completed transactions using the Services. These charges may also be altered by Indiana Travel Services without any prior notice. You are solely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the Services.
    • By using Indiana Travel Services for all the online transactions, you authorize Indiana Travel Services and its agents to transact with your bank or other payment gateways on your behalf to obtain the necessary information required to process payment, confirm payment, resolve inquiries and billing disputes, and/or as otherwise required to manage the booking.
    • You hereby understand that the status of your reservation/booking is contingent upon Indiana Travel Services receiving the applicable fees/consideration/fares in its account and unless the required amount is credited into Indiana Travel Services’s account, it shall be under no obligation to issue you with the relevant tickets, reservation confirmation or such other confirmations in connection with the Services.
    • In case the booking or reservation does not get confirmed for any reason, Indiana Travel Services is under no obligation to make another booking to compensate or replace the earlier booking. All subsequent bookings along with the required charges shall be treated as new transaction without any reference to the earlier transaction. All refunds shall take place as per the normal banking payment cycle.
    • Payment shall be made through the payment gateways authorized by Indiana Travel Services. You must adhere to the terms and conditions which are described in the individual product through which you choose to transact. Indiana Travel Services shall not be responsible for any damages incurred by you while transacting through these payment gateways.
    • In order to process the online payments, Indiana Travel Services may require details of your bank account, credit card number etc.
  4. User Covenants
    • As mandated by Regulation 3(2) of the IG Rules, you are not permitted to host, display, upload, modify, publish, transmit, update or share any information that belongs to another person and to which you do not have any right; is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating to or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever; harms minors in any way; infringes any patent, trademark, copyright or other proprietary rights; violates any law for the time being in force; deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; impersonates or defames another person; contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; and threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting to any other nation.
    • You are also prohibited from violating or attempting to violate the integrity or security of the Website, the Mobile Application or any Indiana Travel Services Content; transmitting any information on or through the Website and Mobile Applications that is disruptive or competitive to the provision of services by Indiana Travel Services; intentionally submitting on the Website or Mobile Applications any incomplete, false or inaccurate information; making any unsolicited communications to other users of the Services; using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website; attempting to decipher, decompile, disassemble or reverse engineer any part of the Website; copying or duplicating in any manner any of the Indiana Travel Services Content or other information available from the Website; and framing or hotlinking or deep linking any Indiana Travel Services Content.
    • Indiana Travel Services, upon obtaining knowledge by itself or having been brought to actual knowledge by an affected person in writing or through email about any such information as mentioned in clause 4.2 above, shall be entitled to disable such information that is in contravention of clause 4.2, Via shall be entitled to preserve such information and associated records for production to governmental authorities for investigation purposes.
    • Indiana Travel Services may disclose or transfer information provided by you to its affiliates in other countries, and you hereby consent to such transfer. The SPI Rules only permit Indiana Travel Services to transfer sensitive personal data or information under the SPI Rules including any information, to any other body corporate or a person in India, or located in any other country, that ensures the same level of data protection that is adhered to by Indiana Travel Services as provided for under the SPI Rules, only if such transfer is necessary for the performance of the lawful contract between Indiana Travel Services or any person on its behalf and the user or where you have consented to data transfer.
  5. Third-party information
    • The Website may provide information regarding third party website(s), affiliates or business partners and/or contain links to their websites. Such information and links are provided solely for the purpose of your reference. Indiana Travel Services is not endorsing the material on the Website, is not responsible for such errors and representation nor is it associated with it and you shall access these websites at your own risk. Further, it is up to you to take precautions to ensure that whatever links you select or software you download, whether from the Website, Mobile Applications, or other Services, is free of such items such as, but not limited to, viruses, worms, trojan horses, defects and other items of a destructive nature.
  6. Visa Obligations
    • Your travel to foreign countries may be subject to the visa and other immigration related requirements as maybe prescribed by appropriate authorities from time to time. You hereby understand and agree that you shall have to procure the applicable visa and comply with all applicable immigration requirements by yourself and Indiana Travel Services shall not be under any obligation to inform you or assist you with obtaining the appropriate visa (including transit-visas, on-entry visas, etc.) or with the concerned immigration requirements. Further, Indiana Travel Services shall not be responsible for any issues, including inability to travel, arising due to your failure to obtain the appropriate visa or clear any immigration obligations that you may have.
  7. Intellectual property rights
    • All the intellectual property used on the Website by Indiana Travel Services, service providers or any third party shall remain the property of Indiana Travel Services, service provider or any other third party as the case may be. Except as provided in the Agreement, the materials may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted or transmitted in any form or by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means, without the prior express written permission of Indiana Travel Services.
  8. Unlawful or Prohibited Use
    • You warrant to Indiana Travel Services that you will comply with all applicable laws, statutes, ordinances and regulations regarding the use of Indiana Travel Services’s Services and any other related activities. You further warrant that you will not use this Website in any way prohibited by terms contained in this Agreement or under applicable law.
  9. Liability
    • You hereby acknowledge and agree that Indiana Travel Services provides intermediary services and is not, and shall not be deemed to be a Supplier, and therefore may not be held responsible in any way for any lack or deficiency of services provided by any Suppliers you choose to engage or hire or appoint. Therefore, Indiana Travel Services is not liable for any errors, omissions, representations, warranties, breaches or negligence of any of the Suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting there from.
    • Indiana Travel Services does not provide or make any representation, warranty or guaranty, express or implied about the Website or the Services.
    • Indiana Travel Services shall have no liability in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and shall have no responsibility for any additional expenses incurred by you in connection with the same.
    • You hereby understand and acknowledge that the fares provided by Indiana Travel Services on the Website or Mobile Applications are subject to change at the respective Supplier’s discretion and Indiana Travel Services shall not be responsible for any increase/change in the fares/fees provided by a particular Supplier (and as displayed by Indiana Travel Services on the Website / Mobile Applications).
    • Indiana Travel Services shall not be liable for any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the inability to use or performance of the Website, Mobile Applications or any other Service. This shall extend to the loss suffered by you due to delay or inability to use or access the Website or the Mobile Applications.
    • Indiana Travel Services shall not be responsible to provide any updates on schedules, availability, cancellations, and modifications to the services provided by the Suppliers.
    • Indiana Travel Services shall not be responsible or liable to you in any manner for any losses, damage, injuries or expenses incurred by you as a result of any disclosures made by Indiana Travel Services, where you have consented to the making of such disclosures. If you have revoked such consent under the terms of the Privacy Policy, then Indiana Travel Services shall not be responsible or liable in any manner to you for any losses, damage, injuries or expenses incurred as a result of any disclosures made by Indiana Travel Services prior to its actual receipt of such revocation.
    • The maximum liability of Indiana Travel Services, in respect of any Services provided, shall be limited up to a maximum of INR 1,000 (Indian Rupees Thousand only).
  10. Indemnity
    • You hereby agree to indemnify and hold harmless Indiana Travel Services, its affiliates, officers, directors / partners, employees, consultants, licensors, agents, and representatives from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from (i) your access to or use of Services, (ii) violation of the Agreement, (iii) infringement, or infringement by any other user of your account with Indiana Travel Services, and (iv) infringement of any intellectual property or other right of any person or entity. Indiana Travel Services will notify you promptly of any such claim, loss, liability, or demand, and in addition to your foregoing obligations, you agree to provide us with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.
  11. Severability
    • If any provision of this Agreement is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall be applicable only with regard to the specified portion while the remaining parts of such provisions shall continue to be in full force and effect.
  12. Term and Termination
    • This Agreement will be effectual as long as you are availing the services of our company.
    • In the event Indiana Travel Services discovers or has reasons to believe at any time during or after the liaison that the request for services is either unauthorized or there has been misrepresentation of facts, Indiana Travel Services reserves the right to take any steps against you, including cancellation of the bookings, forfeiture of payment etc. without providing you with prior intimation. Indiana Travel Services shall not be responsible for such cancellelations.
    • Indiana Travel Services reserves the right to terminate its Services provided to you in the event of any breach of the terms contained in this Agreement including misrepresentation of information, any unlawful activity or the inability to verify or authenticate any information the user submits to Indiana Travel Services.
    • Clauses under the headings Covenants, Liability, Indemnity, Intellectual Property, Dispute Resolution, and Notices shall continue and survive the termination of this Agreement.
  13. Customer Details
    • All the details regarding the traveller(s) should be entered correctly in accordance to the passport/Adhar or other identification. Some suppliers can deny service if the traveller’s name varies from your booking and may cancel the booking subsequesntly. Indiana Travel Services is not responsible for any loss or damage arising from incorrect entry of traveller’s name or for any inability to travel as a result of carrier’s policies.
  14. Specific Terms for all Products & Services
    • The terms stated on this website apply generally to all the travel packages and products sold by Indiana Travel Services. Most travel services are governed by additional terms and conditions as specified by the airline, hotel and other travel suppliers. You must, therefore, read the terms and conditions carefully before making any purchase. In case the terms and conditions are not displayed you should contact our office immediately. To confirm your booking read the terms and conditions carefully before making all the necessary payment.
  15. Service Fees
    • Indiana Travel Services service fees may apply to bookings made online or via the Indiana Travel Services Booking Centre. Your consultant can provide you full details on request.
  16. Fares and Prices
    • All product prices quoted are subject to availability at the time of booking. The prices mentioned on the website are not inclusive of taxes, airport charges, and other additional costs, such as fuel levies, surcharges for internet bookings and seasonal surcharges. Such taxes and charges are subject to change until tickets are issued. Some airport taxes are not pre-paid and it is the customer’s responsibility to pay where applicable. Third party providers of travel and travel related services may change their prices, packages, flights and other information displayed on the website at any time. All products, services and information displayed on the website are subject to change without notice.
  17. Website Content Disclaimer
    • Indiana Travel Services has taken all reasonable steps to ensure the accuracy of the information on this Website. However, we do not offer any warranty regarding the accuracy or completeness of the content of this Website. Indiana Travel Services is not liable for any loss or damages (whether direct, indirect, consequential or otherwise) arising out of errors, inaccuracies or omissions in the content contained in this website. Indiana Travel Services is not liable for distortion of data arising from any technical fault including transmission errors, technical defects, interruptions, third party intervention or viruses.
  18. Booking
    • Booking (online and offline) is only confirmed after complete payment.
    • The EMI options, if applicable, will be only available for online payment during the tour package booking. EMI option is not available for any payment done after the online booking of the package.
    • Payments made in a foreign currency will be calculated as per the ROE (Rate of Exchange) of that given day.
  19. In the event of cancellation of travel arrangements due to any reasons–we must be notified of the same in writing. Cancellation charges will be effective from the time/date we receive your intimation in writing. Cancellation fees as below apply to the land packages and/or services.
    • 120 – 61 days prior to arrival–25% of the Tour.
    • 60 – 31 days prior to arrival–40% of the Tour.
    • 30 – 07 days prior to arrival–75% of the Tour
    • 06 days – 72 hours prior to arrival – 90% of the Tour.
    • Less than 72 hours or No Show–No Refund.

      For any train or flight tickets involved, the refund will be applicable as per the advised cancellation policy at the time of booking. In case of special train journey and high peak season bookings (from 20th Dec to 15th Jan) a separate cancellation policy is applicable (which would be advised as and when required).
  20. Processing of Refunds
    • Refunds (If any) for cancellations will be paid directly to the Client for booking made directly with the Company by way of Demand draft/Crossed cheque/ Bank / Card transfer at the discretion of the Company. For Bookings routed through our Travel agent, the refunds will be routed through them. It would at least take 30 days to process refunds. There is no refund payable for any unutilized services for any reason whatsoever.
  21. Dispute Resolution and Governing Law
    • Any dispute with regard to the services offered by the company shall be governed by the Government of India under the jurisdiction of courts at Mumbai, Maharashtra. Between Indiana Travel Services and you will be governed by the laws of India, subject to the exclusive jurisdiction of courts at Mumbai, Maharashtra.
    • All disputes will be subject to arbitration at Mumbai in English by a single arbitrator appointed by Indiana Travel Services under the Arbitration and Conciliation Act.
  22. Headings
    • The headings and subheadings herein are included for the purpose of convenience and identification only. They are not intended to describe, interpret, define or limit the scope, extent or intent of this Agreement, the terms of services or the right to use the Website by the User contained herein or any other section or pages of the Website in any manner whatsoever.
  23. Notices
    • All notices and communications between the company and its customers shall be in writing( in English) or by commercial messenger or courier service, or mailed by registered or certified mail (return receipt requested) or sent via email, with due acknowledgment of complete transmission to the following address
      Indiana Travel Services, 303, Ram Krishna Chambers, 3rd Floor, Above Raymond Showroom, 351, Linking Rd, Khar West, Mumbai, Maharashtra 400052.